Customer support

Help with your purchase or product.

Contact ray861031@gmail.com for AI Agent Approval Policy Pack downloads, Agent Handoff Production Kit access, billing questions, bug reports, or security concerns.

Response target

We aim to acknowledge support requests within two business days. Support is provided in English or Chinese by email.

Include these details

• Your order email or order reference.
• The product you purchased: Policy Pack or Production Kit.
• The Agent Handoff version you are using, if applicable.
• Your deployment environment and relevant error output.
• Steps that reproduce the issue, with secrets and personal data removed.

Included support

The standard purchase includes help with download delivery and reproducible defects in the supplied product. Custom deployment, infrastructure administration, custom connectors, policy customization, and architecture consulting are not included.

Security reports

Do not publish suspected vulnerabilities. Email the details to ray861031@gmail.com with the subject "Security report".